My Google Map Blog

Tag: Health

Prepare for medical visits with help from Google and AHRQ

by Dave Greenwood on Dec.03, 2020, under 3D Models, Argentina, Australia, Brazil, California, Denmark, England, Germany, Google Earth News, Google Earth Tips, Google Sky, Google maps, Hawaii, Indonesia, Ireland, Italy, Japan, Kenya, Mexico, Natural Landmarks, Netherlands, Sightseeing, Street Views, USA

When patients prepare for a medical visit, they're more likely to have a high quality, efficient encounter and better physical and mental health outcomes. Starting today, we’re piloting a new tool that helps people prepare for visits by surfacing common questions they may have about their care--available when people find a local doctor’s office or hospital on Search. 

Built in collaboration with the Agency for Healthcare Research and Quality (AHRQ), part of the U.S. Department of Health and Human Services, our tool helps people build a visit plan by selecting from evidence-based questions like, “What is this test for?” as well as adding their own questions. When they’re finished, they can print or email the visit plan and bring it to the doctor’s office to help them remember important questions they want to ask. The visit plan also includes a reminder of things patients should bring to the visit, like a list of current medications, recent lab results, and their insurance card. The tool is private and secure: Google does not store any of the information.

Example of search for a gynecologist

Ten questions for more engaged care

The suggested questions, developed by AHRQ as part of its “Questions are the Answer” initiative, are designed to get people thinking about their goals and priorities for the visit. They’re based on findings from dozens of patient safety research projects as well as AHRQ’s expertise on diagnostic testing and results, medication safety, safe transitions between care settings, and the importance of patient and family engagement in healthcare.

“Patients who prepare for medical visits by prioritizing their questions, strengthen their role as members of their own health care team,” said Jeffrey Brady, M.D., M.P.H., a preventive medicine physician and Director of the Center for Quality Improvement and Patient Safety at the AHRQ. Dr. Brady added, “This helps clinicians maximize their time with patients so they can better address their most critical health needs. Clinicians appreciate that healthcare can be more efficient, effective, and higher quality when they work together with patients.”

3 steps for planning an upcoming visit

Protecting health information 

People come to Google for health-related information every day, and we’re committed to helping them get the information they need along their healthcare journey. The tool does not gather any personal health information or store any of the information that is entered into the tool. People have the option to print or email their visit plan, and people can use this tool without signing into a Google account. This tool is in a pilot phase and is currently available to a limited number of people in the United States and will expand to more users over time. 

Healthcare can be confusing and overwhelming, but simply thinking about goals before meeting with a clinician can have a huge impact on patient experience and health outcomes. With the visit planning tool, we hope more people will effectively plan for medical visits, get more out of their visits and ultimately achieve better health outcomes.

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Connecting people to virtual care options

by Julie on Apr.10, 2020, under 3D Models, Argentina, Australia, Brazil, California, Denmark, England, Germany, Google Earth News, Google Earth Tips, Google Sky, Google maps, Hawaii, Indonesia, Ireland, Italy, Japan, Kenya, Mexico, Natural Landmarks, Netherlands, Sightseeing, Street Views, USA


To prevent the spread of COVID-19, many healthcare providers are reducing or stopping in-person visits for a variety of patient needs, from the treatment of chronic conditions to mental health services to evaluating cough and cold symptoms. Yet, people need a way to continue getting medical care from the comfort and safety of their own homes. Since the beginning of the pandemic, we’ve seen interest in virtual care and telehealth rise dramatically. Health consultations over the phone or by video conference not only help alleviate strain on doctors’ offices and emergency rooms but are also recommended as an important way to protect patients and staff against COVID-19. 

To help individuals and health care providers connect, we’re focused on providing individuals with access to high-quality and authoritative information and supporting them throughout their health journey. Over the coming week, we’re beginning to roll out two new features in Search and Maps that make it easier for people to connect to virtual healthcare options, whether it’s to a doctor’s office down the street, the hospital across town, or a national telehealth platform.

Local healthcare providers, now virtual

Healthcare providers like hospitals, doctors, and mental health professionals can now enter a virtual care offering in their Business Profile, so that people searching for their local provider, for instance, might see a “get online care” link on Search and Maps. Clicking this link will take people to that provider’s virtual care website where they can find more information, and in many cases, schedule a virtual healthcare visit with a provider. 

The pandemic has affected many healthcare providers’ operating hours and walk-in visit policies. To help communicate changes that might affect someone’s visit, we’re automatically surfacing a link directly to health providers’ COVID-19 information page on Search and Maps, and we've assembled best practices on how healthcare providers can update their websites and provide COVID-19 information on Google My Business.

New health information about Hillview Hospital

With health providers limiting in-person visits due to COVID-19, we’re making it easier for people to discover virtual care options.

Find virtual healthcare, anywhere, anytime

Beginning as a pilot in the U.S., we’ll also begin showing widely-available virtual care platforms directly on Search so people can more easily access virtual visits. For example, when people search for “immediate care”, we’ll be able to also present available virtual care options and related information such as the out-of-pocket price charged for a visit (for those without insurance) and an easy way for people to directly connect with the virtual care platform. The visit between the patient and provider will take place on the healthcare provider’s platform of choice.

On Search, you can see information about virtual healthcare platforms

People will be able to see widely-available virtual healthcare platforms directly on Search as well as the out-of-pocket cost for a visit.

For healthcare providers, helping you keep up with demand

In addition to helping healthcare providers with information about how to keep their online business information up-to-date, Google Cloud is supporting providers with technology infrastructure and solutions to assist with care delivery and operations. This includes helping doctors support patients remotely with HIPAA-compliant G Suite products (including using Google Meet for telehealth or virtual visits),deploying virtual agents to field questions related to COVID-19, and helping with capacity-planning and demand forecasting of key medical supplies to better manage their supply chains.

The global COVID-19 pandemic and the response to prevent its spread has changed the way individuals access and connect to health care. Across our products, we’ll continue to ensure that healthcare providers have the tools to connect with patients, and that anyone can access the information and care they need to stay healthy.

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Connecting people to virtual care options

by Julie on Apr.10, 2020, under 3D Models, Argentina, Australia, Brazil, California, Denmark, England, Germany, Google Earth News, Google Earth Tips, Google Sky, Google maps, Hawaii, Indonesia, Ireland, Italy, Japan, Kenya, Mexico, Natural Landmarks, Netherlands, Sightseeing, Street Views, USA


To prevent the spread of COVID-19, many healthcare providers are reducing or stopping in-person visits for a variety of patient needs, from the treatment of chronic conditions to mental health services to evaluating cough and cold symptoms. Yet, people need a way to continue getting medical care from the comfort and safety of their own homes. Since the beginning of the pandemic, we’ve seen interest in virtual care and telehealth rise dramatically. Health consultations over the phone or by video conference not only help alleviate strain on doctors’ offices and emergency rooms but are also recommended as an important way to protect patients and staff against COVID-19. 

To help individuals and health care providers connect, we’re focused on providing individuals with access to high-quality and authoritative information and supporting them throughout their health journey. Over the coming week, we’re beginning to roll out two new features in Search and Maps that make it easier for people to connect to virtual healthcare options, whether it’s to a doctor’s office down the street, the hospital across town, or a national telehealth platform.

Local healthcare providers, now virtual

Healthcare providers like hospitals, doctors, and mental health professionals can now enter a virtual care offering in their Business Profile, so that people searching for their local provider, for instance, might see a “get online care” link on Search and Maps. Clicking this link will take people to that provider’s virtual care website where they can find more information, and in many cases, schedule a virtual healthcare visit with a provider. 

The pandemic has affected many healthcare providers’ operating hours and walk-in visit policies. To help communicate changes that might affect someone’s visit, we’re automatically surfacing a link directly to health providers’ COVID-19 information page on Search and Maps, and we've assembled best practices on how healthcare providers can update their websites and provide COVID-19 information on Google My Business.

New health information about Hillview Hospital

With health providers limiting in-person visits due to COVID-19, we’re making it easier for people to discover virtual care options.

Find virtual healthcare, anywhere, anytime

Beginning as a pilot in the U.S., we’ll also begin showing widely-available virtual care platforms directly on Search so people can more easily access virtual visits. For example, when people search for “immediate care”, we’ll be able to also present available virtual care options and related information such as the out-of-pocket price charged for a visit (for those without insurance) and an easy way for people to directly connect with the virtual care platform. The visit between the patient and provider will take place on the healthcare provider’s platform of choice.

On Search, you can see information about virtual healthcare platforms

People will be able to see widely-available virtual healthcare platforms directly on Search as well as the out-of-pocket cost for a visit.

For healthcare providers, helping you keep up with demand

In addition to helping healthcare providers with information about how to keep their online business information up-to-date, Google Cloud is supporting providers with technology infrastructure and solutions to assist with care delivery and operations. This includes helping doctors support patients remotely with HIPAA-compliant G Suite products (including using Google Meet for telehealth or virtual visits),deploying virtual agents to field questions related to COVID-19, and helping with capacity-planning and demand forecasting of key medical supplies to better manage their supply chains.

The global COVID-19 pandemic and the response to prevent its spread has changed the way individuals access and connect to health care. Across our products, we’ll continue to ensure that healthcare providers have the tools to connect with patients, and that anyone can access the information and care they need to stay healthy.

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Helping public health officials combat COVID-19

by Jen Fitzpatrick on Apr.03, 2020, under 3D Models, Argentina, Australia, Brazil, California, Denmark, England, Germany, Google Earth News, Google Earth Tips, Google Sky, Google maps, Hawaii, Indonesia, Ireland, Italy, Japan, Kenya, Mexico, Natural Landmarks, Netherlands, Sightseeing, Street Views, USA

As global communities respond to the COVID-19 pandemic, there has been an increasing emphasis on public health strategies, like social distancing measures, to slow the rate of transmission. In Google Maps, we use aggregated, anonymized data showing how busy certain types of places are—helping identify when a local business tends to be the most crowded. We have heard from public health officials that this same type of aggregated, anonymized data could be helpful as they make critical decisions to combat COVID-19. 

Starting today we’re publishing an early release of our COVID-19 Community Mobility Reports to provide insights into what has changed in response to work from home, shelter in place, and other policies aimed at flattening the curve of this pandemic. These reports have been developed to be helpful while adhering to our stringent privacy protocols and policies

The reports use aggregated, anonymized data to chart movement trends over time by geography, across different high-level categories of places such as retail and recreation, groceries and pharmacies, parks, transit stations, workplaces, and residential. We’ll show trends over several weeks, with the most recent information representing 48-to-72 hours prior. While we display a percentage point increase or decrease in visits, we do not share the absolute number of visits. To protect people’s privacy, no personally identifiable information, like an individual’s location, contacts or movement, is made available at any point. 

We will release these reports globally, initially covering 131 countries and regions. Given the urgent need for this information, where possible we will also provide insights at the regional level. In the coming weeks, we will work to add additional countries and regions to ensure these reports remain helpful to public health officials across the globe looking to protect people from the spread of COVID-19.

Global_Blogpost_Search_Spain.gif

Navigate and download a report for your region of interest

In addition to other resources public health officials might have, we hope these reports will help support decisions about how to manage the COVID-19 pandemic. For example, this information could help officials understand changes in essential trips that can shape recommendations on business hours or inform delivery service offerings. Similarly, persistent visits to transportation hubs might indicate the need to add additional buses or trains in order to allow people who need to travel room to spread out for social distancing. Ultimately, understanding not only whether people are traveling, but also trends in destinations, can help officials design guidance to protect public health and essential needs of communities.

Global_Blogpost_LA_Report_zoom.png

A Community Mobility Report example for State of Louisiana, United States

In addition to the Community Mobility Reports, we are collaborating with select epidemiologists working on COVID-19 with updates to an existing aggregate, anonymized dataset that can be used to better understand and forecast the pandemic. Data of this type has helped researchers look into predicting epidemics, plan urban and transit infrastructure, and understand people’s mobility and responses to conflict and natural disasters.

Privacy protections

The Community Mobility Reports are powered by the same world-class anonymization technology that we use in our products every day. For these reports, we use differential privacy, which adds artificial noise to our datasets enabling high quality results without identifying any individual person. 

The insights are created with aggregated, anonymized sets of data from users who have turned on the Location History setting, which is off by default. Users who have Location History turned on can choose to turn the setting off at any time from their Google Account, and can always delete Location History data directly from their Timeline

These are unprecedented times and we will continue to evaluate these reports as we get feedback from public health officials, civil society groups, local governments and the community at large. We hope these insights will add to other public health information that will help people and communities stay healthy and safe.

Comments Off :, , more...

Helping public health officials combat COVID-19

by Jen Fitzpatrick on Apr.03, 2020, under 3D Models, Argentina, Australia, Brazil, California, Denmark, England, Germany, Google Earth News, Google Earth Tips, Google Sky, Google maps, Hawaii, Indonesia, Ireland, Italy, Japan, Kenya, Mexico, Natural Landmarks, Netherlands, Sightseeing, Street Views, USA

As global communities respond to the COVID-19 pandemic, there has been an increasing emphasis on public health strategies, like social distancing measures, to slow the rate of transmission. In Google Maps, we use aggregated, anonymized data showing how busy certain types of places are—helping identify when a local business tends to be the most crowded. We have heard from public health officials that this same type of aggregated, anonymized data could be helpful as they make critical decisions to combat COVID-19. 

Starting today we’re publishing an early release of our COVID-19 Community Mobility Reports to provide insights into what has changed in response to work from home, shelter in place, and other policies aimed at flattening the curve of this pandemic. These reports have been developed to be helpful while adhering to our stringent privacy protocols and policies

The reports use aggregated, anonymized data to chart movement trends over time by geography, across different high-level categories of places such as retail and recreation, groceries and pharmacies, parks, transit stations, workplaces, and residential. We’ll show trends over several weeks, with the most recent information representing 48-to-72 hours prior. While we display a percentage point increase or decrease in visits, we do not share the absolute number of visits. To protect people’s privacy, no personally identifiable information, like an individual’s location, contacts or movement, is made available at any point. 

We will release these reports globally, initially covering 131 countries and regions. Given the urgent need for this information, where possible we will also provide insights at the regional level. In the coming weeks, we will work to add additional countries and regions to ensure these reports remain helpful to public health officials across the globe looking to protect people from the spread of COVID-19.

Global_Blogpost_Search_Spain.gif

Navigate and download a report for your region of interest

In addition to other resources public health officials might have, we hope these reports will help support decisions about how to manage the COVID-19 pandemic. For example, this information could help officials understand changes in essential trips that can shape recommendations on business hours or inform delivery service offerings. Similarly, persistent visits to transportation hubs might indicate the need to add additional buses or trains in order to allow people who need to travel room to spread out for social distancing. Ultimately, understanding not only whether people are traveling, but also trends in destinations, can help officials design guidance to protect public health and essential needs of communities.

Global_Blogpost_LA_Report_zoom.png

A Community Mobility Report example for State of Louisiana, United States

In addition to the Community Mobility Reports, we are collaborating with select epidemiologists working on COVID-19 with updates to an existing aggregate, anonymized dataset that can be used to better understand and forecast the pandemic. Data of this type has helped researchers look into predicting epidemics, plan urban and transit infrastructure, and understand people’s mobility and responses to conflict and natural disasters.

Privacy protections

The Community Mobility Reports are powered by the same world-class anonymization technology that we use in our products every day. For these reports, we use differential privacy, which adds artificial noise to our datasets enabling high quality results without identifying any individual person. 

The insights are created with aggregated, anonymized sets of data from users who have turned on the Location History setting, which is off by default. Users who have Location History turned on can choose to turn the setting off at any time from their Google Account, and can always delete Location History data directly from their Timeline

These are unprecedented times and we will continue to evaluate these reports as we get feedback from public health officials, civil society groups, local governments and the community at large. We hope these insights will add to other public health information that will help people and communities stay healthy and safe.

Comments Off :, , more...

Connecting people with COVID-19 information and resources

by Emily Moxley on Mar.21, 2020, under 3D Models, Argentina, Australia, Brazil, California, Denmark, England, Germany, Google Earth News, Google Earth Tips, Google Sky, Google maps, Hawaii, Indonesia, Ireland, Italy, Japan, Kenya, Mexico, Natural Landmarks, Netherlands, Sightseeing, Street Views, USA

Since the beginning of the year, search interest in COVID-19 has continued to climb around the world. Right now the disease is the largest topic people are looking for globally, surpassing even some of the most common and consistent queries we see in Search.

Search Interest COVID

As this public health crisis has evolved into a pandemic, information needs are continuing to change, differing from region to region. When COVID-19 was declared a public health emergency by the World Health Organization (WHO) in late January, we launched an SOS Alert with resources and safety information from the WHO, along with the latest news. The alert has launched in 25 languages across dozens of countries, and people in more than 50 countries can access localized public health guidance from health authorities. 

Expanding our COVID-19 Search experience
Now, as we continue to see people’s information needs expanding, we’re introducing a more comprehensive experience for COVID-19 in Search, providing easy access to authoritative information from health authorities alongside new data and visualizations. This new format organizes the search results page to help people easily navigate information and resources, and it will also make it possible to add more information over time as it becomes available.

Search COVID GIF

In addition to links to helpful resources from national and local health authorities, people will also find a carousel of Twitter accounts from local civic organizations and health authorities to help connect them with the latest local guidance as it’s shared. We’ve also introduced a feature to surface some of the most common questions about the pandemic, with relevant snippets sourced from the WHO and the Centers for Disease Control and Prevention (CDC). 

To help people track the latest information about the spread of the disease, we’re adding modules with statistics and a map showing COVID-19 prevalence in countries around the world. This new COVID-19 experience on Search will roll out in the coming days in English in the U.S., and we plan to add more information and expand to other languages and countries soon.

A website dedicated to help and resources
In addition to launching new features on Google Search that provide easy access to more authoritative information, we’ve worked with relevant agencies and authorities to roll out a website—available at google.com/covid19—focused on education, prevention and local resources. People can find state-based information, safety and prevention tips, search trends related to COVID-19, and further resources for individuals, educators and businesses. Launching today in the U.S., the site will be available in more languages and countries in the coming days and we’ll update the website as more resources become available. Along with our other products and initiatives, we hope these resources will help people find answers to the questions they’re asking and get the help they need.

Guidance around local health services
We’re also looking for more ways we can help people follow authoritative public health guidance and locate appropriate health services through our products. Right now in the U.S., people seeking out urgent care, hospitals and other medical services in Search or Maps will see an alert reminding them of the CDC’s recommendation that symptomatic individuals call ahead in order to avoid overwhelming health systems and increasing the risk of exposure.

Urgent Care COVID

As coronavirus becomes a challenge in more communities and as authorities around the world develop new guidance and tools to address the pandemic, we’ll continue to find more opportunities to connect people with key information to keep themselves, their families, and their communities safe.

Comments Off :, , , more...

Connecting people with COVID-19 information and resources

by Emily Moxley on Mar.21, 2020, under 3D Models, Argentina, Australia, Brazil, California, Denmark, England, Germany, Google Earth News, Google Earth Tips, Google Sky, Google maps, Hawaii, Indonesia, Ireland, Italy, Japan, Kenya, Mexico, Natural Landmarks, Netherlands, Sightseeing, Street Views, USA

Since the beginning of the year, search interest in COVID-19 has continued to climb around the world. Right now the disease is the largest topic people are looking for globally, surpassing even some of the most common and consistent queries we see in Search.

Search Interest COVID

As this public health crisis has evolved into a pandemic, information needs are continuing to change, differing from region to region. When COVID-19 was declared a public health emergency by the World Health Organization (WHO) in late January, we launched an SOS Alert with resources and safety information from the WHO, along with the latest news. The alert has launched in 25 languages across dozens of countries, and people in more than 50 countries can access localized public health guidance from health authorities. 

Expanding our COVID-19 Search experience
Now, as we continue to see people’s information needs expanding, we’re introducing a more comprehensive experience for COVID-19 in Search, providing easy access to authoritative information from health authorities alongside new data and visualizations. This new format organizes the search results page to help people easily navigate information and resources, and it will also make it possible to add more information over time as it becomes available.

Search COVID GIF

In addition to links to helpful resources from national and local health authorities, people will also find a carousel of Twitter accounts from local civic organizations and health authorities to help connect them with the latest local guidance as it’s shared. We’ve also introduced a feature to surface some of the most common questions about the pandemic, with relevant snippets sourced from the WHO and the Centers for Disease Control and Prevention (CDC). 

To help people track the latest information about the spread of the disease, we’re adding modules with statistics and a map showing COVID-19 prevalence in countries around the world. This new COVID-19 experience on Search will roll out in the coming days in English in the U.S., and we plan to add more information and expand to other languages and countries soon.

A website dedicated to help and resources
In addition to launching new features on Google Search that provide easy access to more authoritative information, we’ve worked with relevant agencies and authorities to roll out a website—available at google.com/covid19—focused on education, prevention and local resources. People can find state-based information, safety and prevention tips, search trends related to COVID-19, and further resources for individuals, educators and businesses. Launching today in the U.S., the site will be available in more languages and countries in the coming days and we’ll update the website as more resources become available. Along with our other products and initiatives, we hope these resources will help people find answers to the questions they’re asking and get the help they need.

Guidance around local health services
We’re also looking for more ways we can help people follow authoritative public health guidance and locate appropriate health services through our products. Right now in the U.S., people seeking out urgent care, hospitals and other medical services in Search or Maps will see an alert reminding them of the CDC’s recommendation that symptomatic individuals call ahead in order to avoid overwhelming health systems and increasing the risk of exposure.

Urgent Care COVID

As coronavirus becomes a challenge in more communities and as authorities around the world develop new guidance and tools to address the pandemic, we’ll continue to find more opportunities to connect people with key information to keep themselves, their families, and their communities safe.

Comments Off :, , , more...

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