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Whether it’s searching for the perfect gift or looking for a contractor to remodel that bathtub, consumers are increasingly turning to calls and chat to interact with merchants. People want to communicate with businesses to help them make more informed decisions, and this trend is continuously accelerating. That’s why we’re introducing new features that’ll help business owners make the most of their interactions with customers on Google Search and Maps.

Learn more about the calls you receive from Google

People often value the immediacy and personal connection of a phone call, and we know this directly impacts merchants’ businesses. For example, Nedra Flansberg, the owner of Posh Brides and Grooms based in Carlsbad CA, told us that 50% of her customers come from Google. To help build connections between customers and millions of merchants like Nedra, we’re launching call history for all U.S. and Canadian merchants with verified Business Profiles. With call history, you can easily see which inbound customer calls came from your Business Profile and review helpful analytics on inbound call performance.

Quickly respond to customers on your Business Profile

Another valuable way consumers engage with merchants is by chatting with them. More and more people are turning to chat conversations with merchants of all sizes, ranging from small businesses to global merchants like Levi’s. With business messaging, Levi’s was able to resolve 30x more store related questions and saw a 31% increase in product related conversations. Merchants tell us they want to improve their interactions with customers, so we’re announcing a few new features to help them do just that.

Last year, we added functionality so you can chat with customers directly on Google Maps. Now, you can also see and respond to messages right from your Business Profile on Google Search.

It's also helpful to know the recipient got your message on chat. With read receipts, both parties know whether their messages were seen. This feature is launching for all Business Profile merchants this month, further enriching the chat experience for customers and businesses.

As businesses prepare for another busy holiday season, and customers increasingly turn to calls and chat to interact with businesses, we look forward to helping foster even more meaningful interactions and giving merchants more tools to succeed.

Learn more about calls and chat on your Business Profile.

Ver abajo versión en español

At the United States Hispanic Chamber of Commerce, which I have the honor to lead as president and CEO, helping Latino-owned businesses succeed is at the center of our mission. Our responsibility to the more than 4.7 million Latino-owned businesses and our growing network of 260 local chambers and business associations nationwide is to pursue and advocate for inclusive economic growth and development that build shared prosperity.

We represent the fastest-growing group of entrepreneurs in the U.S., and we don’t take that responsibility lightly. The number of Latino business owners has grown by 34% over the last 10 years compared to just 1% for all other businesses, according to a recent study by the Stanford Latino Entrepreneurship Initiative, and much of this growth has been driven by Latinas. These new businesses are invigorating, highlight our potential and are what motivates me everyday.

In 2020, with the arrival of the COVID-19 pandemic, our chambers became emergency rooms for small businesses. We quickly mobilized and awarded hundreds of thousands of dollars in grants directly to Latino owners and our local chambers to provide assistance. These funds were a lifeline for Latino businesses to keep the lights on, make payroll, rent and meet other critical needs.

We also provided technical assistance, established online resource hubs in English and in Spanish and graduated more than 200 Latino-owned small businesses through our accelerator program.

Last year was also our most active year in Washington, D.C. We raised $850 billion to provide assistance for our Latino small business members. We advocated for access to the Paycheck Protection Program (PPP) for both Latino-owned businesses and 501(c) (6) Chambers of Commerce.

As we take a moment to reflect on our progress to date, we have our eyes on the future. There is no denying that the world has dramatically changed, and we need to adapt and thrive, not just to survive. And technology is driving change forward faster than ever before.

We got a glimpse of the transformational power of technology through our partnership with Google last year. We collaborated to provide extra funding and Grow with Google curriculum support to 40 of our chambers across the country. Together, we trained 10,000 Latino small businesses and the initial results and impact we've seen is truly remarkable.

Google and the United States Hispanic Chamber of Commerce share a deep commitment to economic opportunity, development and advocacy for Latinos. This is why today, we are sharing that Google will be making a $5 million investment in Latino-owned businesses and community organizations.  Together we are also unveiling a new Latino-owned attribute that will be available across Google Search, Maps and Shopping. All this is part of Google's $15 million investment in economic equity for Latinos.

Building more resilient Latino businesses

Today, we are deepening our partnership with Google with an additional investment that will allow us to create Grow with Google digital resource centers and train an additional 10,000 Latino business owners on how to use digital tools to grow their business. This work is critical to setting up Latino business owners for success for the long haul. These new skills, training and resources will help them be competitive in today's digital economy and allow us to help aspiring entrepreneurs to think digital-first. 

Google.org is also providing funding to support the Latino Community Foundation's Entrepreneurship Fund, an initiative that strengthens Latino-led small businesses and micro-entrepreneurs across California. It will directly invest in 150+ micro-entrepreneurs to support the tireless work of street vendors, cleaning services, landscapers, childcare providers and other micro-entrepreneurs. For Latino-owned businesses, running a business is often a family affair, and the Entrepreneurship Fund will increase and improve the online presence for Latino-owned small restaurants through the creation of websites and social media accounts designed and managed by youth participating in tech skills building programs.

This is in addition to Google's ongoing support of nonprofits through $3 million in donated ads to Latino organizations. This includes the Hispanic Access Foundation, which uses Google.org's support to advertise internships for Latino college students, fundraise for DACA fee scholarships, and more — all in service of enabling more Latinos in the U.S. to achieve economic success.

Identify and buy from Latino-owned businesses

Today, we are partnering with Google to unveil a Latino-owned attribute that will be available on Search, Maps and Shopping, in the coming weeks, so businesses can easily identify as Latino-owned on Google. This update builds on the Black-owned, Veteran-owned and Women-owned business attributes, and is another way people can support diverse businesses across Google’s products and platforms.

For more than 20 years, Google has been at the forefront of democratizing access for all —  it's one of its core values. Underrepresented groups have been beneficiaries of that mission, which is still alive today. This is why we deeply believe Google's open platforms, digital training, tools and resources are critical to advancing economic equity for the Latino community.  

Today's investments and product updates will provide our members, chambers and our communities a much needed boost. We are glad to help spotlight Latino-owned businesses in a new light, showcase our resilient spirit and invoke action. We are energized by our momentum and are eager to get back to business. I believe our future is bright - and today thanks to Google, it's a little brighter.

Abriendo caminos: Nuevos caminos para las empresas de propietarios latinos

Google y la Cámara de Comercio Hispana de los Estados Unidos (United States Hispanic Chamber of Commerce) se asocian para ofrecer un atributo de propietarios latinos en Búsqueda (Search), Maps, y Shopping, además de nuevo apoyo financiero y capacitación en habilidades para propietarios de empresas latinas y organizaciones sin fines de lucro. 

En la Cámara de Comercio Hispana de los Estados Unidos, donde tengo el honor de dirigir como presidente y director ejecutivo, ayudar a las empresas latinas a tener éxito está al centro de nuestra misión. Nuestra responsabilidad con las más de 4.7 millones de empresas de propietarios latinos y nuestra creciente red de 260 cámaras locales y asociaciones comerciales en todo el país es buscar y abogar por el crecimiento y el desarrollo económico que construya la prosperidad compartida.

Representamos al grupo de emprendedores de más rápido crecimiento en los Estados Unidos y no nos tomamos esa responsabilidad a la ligera. El número de propietarios de negocios latinos ha crecido en un 34% en los últimos 10 años en comparación con solo el 1% de todos los demás negocios, según un estudio reciente de Stanford Latino Entrepreneurship Initiative, y gran parte de este crecimiento ha sido impulsado por latinas. Estos nuevos negocios son estimulantes, resaltan nuestro potencial y son lo que me motiva todos los días.

En 2020, con la llegada de la pandemia COVID-19, nuestras cámaras se convirtieron en salas de emergencia para pequeñas empresas. Rápidamente nos movilizamos y otorgamos cientos de miles de dólares en subvenciones directamente a pequeñas empresas de propietarios latinos y nuestras cámaras locales para brindar asistencia. Estos fondos fueron un salvavidas para las empresas latinas para mantener las luces encendidas, pagar nóminas, renta y satisfacer otras necesidades críticas.

También brindamos asistencia técnica, establecimos centros de recursos en línea en inglés y en español y graduamos a más de 200 pequeñas empresas latinas a través de nuestro programa acelerador de pequeñas empresas. 

El año pasado también fue nuestro año más activo en Washington, D.C. Recaudamos $850 mil millones de dólares para brindar asistencia a nuestros miembros latinos de pequeñas empresas. Abogamos por el acceso al Programa de Protección de Cheques de Pago (PPP) tanto para las empresas propiedad de latinos como para las Cámaras de Comercio 501 (c) (6).

Mientras nos tomamos un momento para reflexionar sobre nuestro progreso hasta la fecha, tenemos la mirada puesta en el futuro. No se puede negar que el mundo ha cambiado drásticamente y que necesitamos adaptarnos y prosperar, no solo para sobrevivir. Y la tecnología está impulsando el cambio más rápido que nunca.

Pudimos vislumbrar el poder transformador de la tecnología a través de nuestra asociación con Google el año pasado. Colaboramos para proporcionar financiación adicional y curriculum de Grow with Google a 40 de nuestras cámaras en todo el país. Juntos, capacitamos a 10,000 pequeñas empresas latinas y los resultados iniciales y el impacto que hemos visto son realmente notables.

Google y la Cámara de Comercio Hispana de los Estados Unidos comparten un profundo compromiso con las oportunidades económicas, desarrollo y abogacía para latinos. Es por eso que hoy compartimos que Google realizará una inversión de $5 millones de dólares en la comunidad empresarial de propietarios latinos y organizaciones comunitarias. Juntos estamos presentando un nuevo atributo de propietarios latinos que estará disponible en la Búsqueda de Google, Maps y Shopping. Todo esto es parte de la inversión de $15 millones de dólares de Google en equidad económica para latinos.

Construyendo negocios latinos más resilientes

Hoy, estamos profundizando nuestra asociación con Google con una inversión adicional que nos permitirá crear centros de recursos digitales Grow with Google y capacitar a 10,000 propietarios de negocios latinos adicionales sobre cómo usar herramientas digitales para hacer crecer su negocio. Este trabajo es fundamental para que los empresarios latinos tengan éxito a largo plazo. Estas nuevas habilidades, capacitación y recursos los ayudarán a ser competitivos en la economía digital actual y nos permitirán ayudar a los aspirantes emprendedores a pensar primero en lo digital. 

Google.org también está proporcionando fondos para apoyar el Fondo de Emprendimiento (Entrepreneurship Fund) del Latino Community Foundation, una iniciativa que fortalece a las pequeñas empresas y microempresarios liderados por latinos en todo California. Invertirá directamente en más de 150 microempresarios para apoyar el trabajo incansable de los vendedores ambulantes, servicios de limpieza, jardineros, proveedores de cuidado infantil y otros microempresarios. Para las empresas de propietarios  latinos, administrar una empresa es a menudo un asunto familiar, y el Fondo de Emprendimiento aumentará y mejorará la presencia en línea de los pequeños restaurantes de propietarios latinos a través de la creación de sitios web y cuentas de redes sociales diseñadas y administradas por jóvenes que participan en programas que forman sus habilidades tecnológicas.

Esto, en adición al apoyo continuo de Google a las organizaciones sin fines de lucro a través de $3 millones de dólares en anuncios donados a organizaciones latinas. Esto incluye la Hispanic Access Foundation

https://hispanicaccess.org/

Identificar y comprar en empresas de propiedad de latinos

Hoy, nos asociamos con Google para anunciar un atributo de propietarios latinos que estará disponible en la Búsqueda, Maps y Shopping en las próximas semanas, para que las empresas puedan identificarse fácilmente como propietarios latinos en Google. Esta actualización se basa en los atributos de negocios Black-owned, Veteran-owned y Women-owned; y es otra manera la gente puede apoyar a diversas empresas a través de productos y plataformas de Google.

Durante más de 20 años, Google ha estado a la vanguardia de la democratización del acceso para todos —  es uno de sus valores fundamentales. Los grupos subrepresentados se han beneficiado de esa misión, la cual continúa vigente hoy. Es por eso que creemos profundamente que las plataformas abiertas, la capacitación digital, las herramientas y los recursos de Google son fundamentales para promover la equidad económica para la comunidad latina.  

Las inversiones de hoy y las actualizaciones de productos proporcionarán a nuestros miembros, cámaras y comunidades un impulso muy necesario. Nos complace ayudar a destacar las empresas de propietarios latinos bajo una nueva luz, mostrar nuestro espíritu resistente e invocar la acción. Nuestro impulso nos llena de energía y estamos ansiosos por volver al trabajo. Creo que nuestro futuro es brillante, y hoy, gracias a Google, es un poco más brillante.

Finding a safe and welcoming space to create a bespoke outfit can be really challenging, especially when you have your own vision for your wedding day or another special occasion. While traditional tailors are great, they can sometimes fall short for people who don’t want the usual three-piece suit or long trailing dress. 

But luckily, there’s Orhan Kaplan. 

Orhan London Tailoring is an East-London based business that has carved a niche through its bespoke LGBTQ+ tailoring service. Having founded the business with his wife, Denise, Orhan soon discovered a strong unmet demand within the LGBTQ+ community from people who wanted to choose something other than a standard wedding dress. Recognising the needs of the community has helped shape their product offering, and celebrating their customers’ individuality has made women’s suits and non-binary tailoring a key part of their business. 

As a tailoring and alterations business, being visible and accessible is fundamental for success. With their Business Profile on Google, casual shoppers who need simple alterations are able to find Orhan London Tailoring easily on Maps, while customers who need extended bookings for bespoke creations are able to swiftly organise appointments. 

However, for more specialised services, such as those for their LGBTQ+ customers, Orhan and his team recognised that an often overlooked community needed something else beyond simply being able to find the business online. They needed an indicator so that LGBTQ+ people would know it’s a safe and welcoming place. 

Becoming active allies

Communicating outwardly that Orhan London Tailoring is a safe space with dedicated service for the LGBTQ+ community has since become a top priority for the business. “We want people to know it’s a safe environment,” says Denise. “We want people to know that we can look after you, we understand your needs, and that we know the sort of things you’re going to ask for.''

Activating the “LGBTQ-friendly” attribute on their Business Profile has allowed Orhan to reassure the community that this is a welcoming environment. Sharing photos on their profile has also become an important part of this relationship, as potential customers are able to see other outfits the team have created for other members of the community. The positive reactions from customers, and a 75% increase in the number of women’s outfits ordered over the last three years, has been a testament to Orhan’s inclusive approach. 

When people search for your business on Google, it’s important to show up-to-date information and the details that make your business stand out — like what services you offer and when you're open. That’s why we’re constantly building tools that make it easier for you to update how your business appears to potential customers on Google Search and Maps. 

Here are the newest ways you can use Search or Maps to share information about your business on Google. To make these updates to your Business Profile, start by logging into the Google account associated with your business. From there you can type the name of your business or ‘my business’ into Google Search or tap your profile picture followed by ‘Your Business Profile’ on Google Maps.

Show customers the services you offer

If your business offers local services — such as construction, auto repair or hair styling — you can now use the ‘Edit profile’ menu on Search to easily update the services you offer and, if applicable, the local areas you service. For beauty and personal care businesses, show off your specialties like eyelash extensions, box braids, curly hair, balayage, dreadlocks or beard trims.

For those who have a service or restaurant business and work with one of our Reserve with Google partners, you can now enable online bookings through your Business Profile — right from Google Search. Once you’ve signed up with a Reserve with Google partner, you’ll see how many bookings customers have made with your business directly on Google.

Accept takeout and delivery orders

Food ordering on Google has increased more than 230% since last year thanks to a boost in demand (who else is tired of doing dishes?) and new restaurant partners. To help handle the demand, Order with Google lets food businesses accept orders for takeout and delivery directly through their Business Profile on Google Search and Maps. This makes it easier for you to reach new customers and turn searches on Google into orders.

In the coming weeks, you’ll also be able to add and update online ordering options directly from Google Search. Once enabled, you can indicate your ordering preferences for takeout and delivery to let customers know what works best for you. 

Help customers find the products you sell

Shoppers are increasingly looking for products online before they head to the store. In fact, Google Searches for “who has” + “in stock” have grown by more than 8,000% year over year. In addition to being able to manually add product information to your Business Profile via Search and Maps, eligible retailers in the U.S. can get all their in-store product inventory automatically added to their Business Profile by signing up for Pointy from Google right from Google Search.

Pointy removes the work of manually entering product details, which can be especially hard if you sell a lot of products. As you scan items being sold in your store, the products are automatically added to your Business Profile so that potential customers can see what’s currently in stock. Eligible retailers can now get Pointy for free through September 30.*

Keep an eye out for more

We want to help businesses stand out and reach new customers on Google. We’re continuing to find new ways that make it as easy as possible to update your Google presence. Later this summer, business owners who've started their onboarding journey but aren't yet verified will get a taste of this experience too and will be able to complete their verification journey on Search and Maps. Keep an eye out for more details in the coming months!  

_{*Pointy Box supplies are limited and shipping may be delayed. Offer excludes ads.}

When people look for information online, they want to find the answers to their questions quickly. This is especially true for people browsing nearby businesses. Business Profiles help merchants share information like how late you’re open and what safety measures are in place. But sometimes people are looking for answers to more niche questions such as: “Do you make gluten-free cakes?” or “Is there covered parking?”

To help you quickly answer these questions and connect with the people who are interested in your business, we’re bringing messaging capabilities and customer insights directly to you on Google Maps and Search.

Messaging with customers just got easier

Earlier this year, we made it easier for you to update your Business Profile directly from the Google products you’re already using—Maps and Search. Now, you can access even more features from these products so that you can engage with customers and update your business information from the same place.

Starting today, we’re rolling out the ability for verified businesses to message with customers directly from the Google Maps app. Once you turn messaging on from your Business Profile, you can start replying to customers on Google Maps from the business messages section in the “Updates” tab. And soon you'll also be able to see your messages right from Google Search (via the Customers menu on your Business Profile) and message customers directly from your computer.

If your business uses a messaging partner, you can sign up to access the Business Messages API and take a look at our developer guide.

As more people try to make more informed decisions before leaving the house, we’ve seen an uptick in the number of messages sent to businesses. Since the beginning of this year, people have initiated more than twice as many messages to merchants right from Business Profiles on Search and Maps.

To make it even easier for customers to get the information they want from businesses, we’re adding more ways for people to initiate messages with you. In addition to clicking on the “Message” button on your Business Profile, customers can now start a conversation from any post you create. And if they try calling and you don’t answer, they will be prompted to send a message.

Learn more about your business with updated performance insights 

This summer, we rolled out updated performance insights on Search and Maps that give you a detailed report of your customer interactions. The report includes the total number of interactions over a period of time and a breakdown of calls and messages initiated from customers on Google. Metrics are provided on a monthly basis and can be compared to the same period from the previous year.

Starting this month, we’re rolling out more metrics to give you a deeper understanding of how customers discover your Business Profile. Soon you’ll see a more detailed list of the search queries customers used to find your business on Google. At the beginning of next year, you’ll see updates to the performance page that show whether customers saw your business via Google Maps or Search and if they saw it from a computer or mobile device. All your performance data will be available for up to six months. Dig into the numbers to see how your business is performing over time and how your Business Profile resonates with customers.

We’ve continued to invest in new ways to make it easier for you to bolster your presence on Google. With these updated features, we hope you have more of the tools and information you need to connect with customers and grow your business in today’s ever-changing environment.

The holidays can be the most hectic—and the most important—time of the year for business owners. And this year shoppers are flocking to online shopping and curbside pickups. To make the most of this season and connect with shoppers wherever they are, we have a recipe for holiday success. Here’s a list you’ll want to check twice: 

1. Deck the halls of your Business Profile: First things first, claim your free Business Profile to put your best face forward on Google Maps and Search. Make sure your Business Profile is updated with helpful information about your store—like updated hours, a description and photos, shopping options, and all the safety measures you’re taking during the pandemic. Pro tip: Double check if your phone number is correct and turn on messaging so you can quickly connect with customers who have questions.

2. Share the gift of updated in-store inventory (online!): Unsurprisingly, 77 percent of holiday shoppers in the U.S. said they will browse for gift ideas online this year instead of in-store. Thanks to Pointy from Google, you can easily show your products online so shoppers can see what you carry before they head to the store to make a purchase. Pointy connects to your point-of-sale system and automatically adds your in-store products to your Business Profile on Google. This helps you to appear in search results when shoppers are looking for items you carry.

3. Help them order ahead, still tucked in their beds: Searches for “curbside pickup” have grown more than 3,000 percentglobally since last year. Let customers know how they can shop with you—whether you’re offering curbside pickup, in-store pickup or delivery options.

4. Oh, what fun it is to buy online for pickup and delivery:Add ordering link(s) for pickup or delivery to your profile. If you’re a verified retail merchant in the U.S., you can now add a link to your online store directly to your Business Profile on Google. This helps shoppers easily place a pickup or delivery order from you with a few simple taps!

5. 'Tis the season to share more about your business: Shoppers are looking to purchase from  local businesses that they feel good about supporting. Spruce up your Business Profile and connect with your community by showing whether you’re LGBTQ-friendly or women-led, or in the U.S. and identify as Black-owned or veteran-led.

For more ways to deck out your Google presence, check out Grow with Google’s Quick Help YouTube videos. The short videos will help answer a variety of small business questions, from how to make the most of digital tools to how to start a live stream. We know the holiday season can be overwhelming, but with this checklist in hand there will be no need to get your tinsel in a tangle. 

The COVID-19 pandemic has brought unprecedented challenges and emphasized how important it is for each of us to do our part to help find solutions. I’m sharing an update here on how Google is contributing to keep people safe and helping to get American businesses back up and running.

Contributing to economic recovery efforts

As I’ve written earlier, to help small businesses gain easier access to badly-needed capital, we founded the $170 million Grow with Google Small Business Fund alongside $10 million in Google.org grants, with an aim to help the most underserved small businesses, particularly those owned by women and minorities. In collaboration with Opportunity Finance Network, more than $53 million dollars of loans and Google.org grants have been allocated to community partners who are focused on serving rural, women, Black, Latino and Native borrowers, which helps American communities start to get back on their feet. Tires by Papi and Bailiwick Clothing Company are two such examples.

Of course, our greatest contribution continues to be developing products to help people stay informed, adapt and get through this pandemic. 

According to the Connected Commerce Council, nearly one in three small business owners report that without digital tools they would close all or parts of their business. To help small businesses, we rolled out many new, free product features earlier this year, so that they can inform their customers about things like takeout, delivery, no-contact delivery, or curbside pickup. Today, people can now find this information on Search and Maps for more than 2 million restaurants and retailers in the U.S.

We’ve used Google’s Duplex technology to make calls to businesses and confirm things like temporary closures. This has enabled us to make 3 million updates to business information globally, which have been seen by people over 20 billion times in Search and Maps. 

To help people searching for jobs, we have stepped up to help in many ways. We added new relevant features in the U.S. like showing jobs that can be done remotely. Google Cloud has partnered with different states to help jobseekers: we assisted Rhode Island’s Virtual Career Center, a new platform that  connects thousands of jobseekers with jobs and employment services; worked with the State of Illinois to develop a 24/7 Virtual Intelligent Agent on the IDES website; developed a chatbot, in partnership with the New Jersey Office of Innovation to provide real-time answers to the 20 most popular unemployment questions. These are just some of the examples. 

We also transformed our free Grow with Google training to virtual formats and have already trained more than 1 million Americans on digital skills this year. The Google IT Support Professional Certificate—which takes beginner learners to entry-level jobs ready in under six months—has become the most popular certificate on Coursera during COVID-19.

Providing trusted information

Questions related to the pandemic are more searched than sports or music (and even elections) in every state. 

Top coronavirus related searches in the U.S. this month:

1. Coronavirus symptoms

2. Coronavirus update

3. Coronavirus vaccine

Across the U.S. people are searching on Google to stay informed and adapt. In 47 states, the top coronavirus-related question during the last six months has been “How many cases of coronavirus in [my state].” Search interest for “online courses” reached an all-time high in April this year, as did searches for “unemployment,”compared to search trends over the last 15 years. 

During this time, we’ve also seen people seek out information to help them navigate their daily lives. For example, since the pandemic began, searches for “curbside pickup” have increased 13-fold compared to this time last year, while searches for “contact tracing” spiked 1,000 percent  in April and then reached an all-time high in May. 

In March, we launched Search Knowledge Panels so when people search for information related to COVID-19, they immediately see local guidance, information about symptoms, prevention and treatments. We’ve committed $250 million in Ad Grants to help government agencies provide critical information related to COVID-19. As of today we’ve served more than 100 million PSAs from local public health agencies, which have been seen by tens of millions of people across the U.S.

We also launched the Journalism Emergency Relief Fund to provide emergency funding for small and medium sized news organizations covering the pandemic. To date, we’ve distributed $9 million to U.S. newsrooms across all 50 states. 

Helping people make safe choices 

To help people make informed decisions about where to go, the COVID layer in Google Maps shows critical information about new cases in an area and how they’re trending. As of this month, our COVID-19 Community Mobility Reports, which are used by public health agencies and researchers around the globe, have been downloaded more than 16 million times. 

In May, we partnered with Apple to launch the Exposure Notifications System (ENS) and made it available to public health authorities around the world in their fight against COVID-19. Designed specifically and carefully to protect users’ privacy while helping public health authorities and governments manage countries’ re-opening, today 13 states and U.S. territories have built apps based on this ENS technology.

In a short time, COVID-19 has changed how people live their lives. We’ll continue to update our products and roll out initiatives to help people and American businesses find trusted information, adapt and manage economic uncertainty.  

When it comes to your business’s online presence, putting your best foot forward matters. And with more than 15 million edits made to Business Profiles each month, we know how important it is to quickly make changes so your business information on Google is engaging and up to date—from adding a phone number to sharing COVID-19 safety requirements with customers.

Today, we’re making it easier to update your Business Profile directly from Google products you already use. Now you can create posts, reply to reviews, add photos and update business information right from Google Search and Maps.

To start, make sure you are signed in with the Google account used to verify your business. On Google Maps, simply tap your profile picture on the top right corner of the mobile app and select “Your Business Profile” to access these tools. On Google Search, you can look up your business by name or search for “my business” to update your profile. The “my business” functionality is currently available in English and will expand to other languages over the coming months.

We’re also rolling out more free tools on Google Maps and Search that will help you understand how your business is performing and how you can enhance your online presence. Business owners and managers will see a revamped performance page with new customer interaction insights. This page will provide refreshed metrics on a monthly basis, and will evolve over the coming months to share more helpful data to business owners. All of these features will be available on an upgraded merchant interface that will offer helpful recommendations about how you can improve your Google presence—whether it’s adding information to your Business Profile, responding to recent customer reviews, or using Google Ads to help your business stand out.

Business owners can also continue to use the Google My Business website and mobile app to update business information and connect with customers. If you’re a business owner who has not yet verified your listing, learn more about how to do that here.

As more business owners rely on digital tools to connect with customers and keep business operations running, we'll continue to update our offerings to be as helpful as possible. Creating more convenient ways to update your Business Profile and keep tabs on your online presence are just some of the ways we’re doing this.

While working as an Entrepreneur-in-residence at Google from 2014 to 2016, I traveled across the country to help enhance the online presence of hundreds of Black-owned businesses. As a Black woman, entrepreneur and Googler, supporting Black-owned businesses and Black founders is my passion.

Over the past few months, we’ve seen a surge in online searches for Black-owned businesses. It’s been inspiring to witness so many people look for ways to invest in the Black community. Now, we’re announcing three new ways to help support Black business owners. 

Starting today, merchants in the U.S. with a verified Business Profile on Google can add a Black-owned business attribute to their profile, making it easier for customers to find and support them. As part of our $300 million commitment to support underrepresented entrepreneurs, we’re also integrating the attribute into the digital skills training programs we offer Black business owners through Grow with Google Digital Coaches. And through Google for Startups Accelerator for Black Founders, we’re starting our work with the first cohort of 12 startups. 

Making Search and Maps more inclusive

With this attribute, our goal is to make Search and Maps more inclusive and help support Black-owned businesses when they need it most. 

“Everyone who comes into this store is welcome,” says Janet Jones, founder and co-owner of the Detroit-based Source Booksellers. “For us, being Black-owned means serving the community we’re in.” 

By adding the attribute, people using Google Search and Maps can see Source Booksellers is Black-owned, and easily extend their support by purchasing one of their products, leaving a great review and sharing their Business Profile with others looking for their next book. 

To help get the word out about the new Black-owned attribute, we’ve partnered with the U.S. Black Chambers, Inc. (USBC). With 145 Black Chambers of Commerce and 326,000 members across the country, USBC provides leadership and advocacy to empower Black business owners through resources and initiatives. Together, Google and USBC will provide training for Black-owned businesses to enhance their presence on Google through the use of digital tools like Google My Business and Google Analytics. Our hope is that by partnering with USBC, we can help more businesses connect with their community and customers.

Reaching more businesses with digital skills training

We’re also adding the Black-owned business attribute to the training curriculum offered through the Grow with Google Digital Coaches program. Since 2017, Digital Coaches have offered free mentorship, networking, and workshop opportunities to Black and Latinx businesses in 11 cities across the U.S., including Atlanta, Chicago and Detroit. And the program is growing: Last month, we announced an expansion to Birmingham, Alabama, Memphis, Tennessee and Cleveland, Ohio, as well as a commitment to train more than 50,000 Black owned small businesses. 

Introducing the first class of Google for Startups Accelerator for Black Founders

Through Google for Startups, we’re also expanding ways to support Black entrepreneurs who are using technology to address so many of today’s biggest challenges. Today, we’re announcing the inaugural class of the Google for Startups Accelerator for Black Founders with 12 high potential Seed to Series A tech startups based in the U.S. 

The class includes entrepreneurs like Guy Assad, founder of Clerkie, a business designed to help Americans get out of debt. It also includes Melvin Hine, founder of Upswing, which is dedicated to improving the online education system, and Ashley Edwards, founder of MindRight Health which provides digital mental health services for young people. Starting next month, these 12 founders will receive training and support from Google and industry experts on technical challenges, business growth, and outside investment opportunities to help them reach the next level.

In my current role as the Head of Google for Startups in the U.S., I have the privilege of continuing to work with Black entrepreneurs. Today’s updates are a part of our company-wide effort to support Black-owned businesses through products and meaningful partnerships. It’s my hope that this attribute and Google’s tools and training can serve as additional resources for Black-owned businesses and the people who support them. 

Editor’s Note: Small businesses are crucial to our communities. As we head into International Small Business Day on June 27, we’ve compiled six Google Maps tips anyone can use to help small businesses during the pandemic. 

As cities and economies start to reopen, people are looking for ways to support their favorite small businesses. We recently announced new features to help business owners get support, adjust operations and reach customers in new ways, and have heard from people around the world that they want to support their favorite small businesses. 

Here are six easy ways you can show support for small businesses in your community right now:

1. Report a place as re-opened and edit other helpful information 

Business owners may not have the time or resources to keep the information on their online listing updated. If you know a business has reopened to the public, but it’s still marked as closed on Google Search or Maps, you can report it as re-opened. Click on the “Temporarily Closed” banner on the business and select “Suggest an edit” to let us know that the business has reopened. And for businesses that have reopened with different hours, you can also submit updated open hours information.

2. Spread the word with reviews, ratings and photos

Share your experience. Writing about a restaurant’s well-executed takeout window or adding photos of the menu or dish you ordered in your Maps review can help businesses you love attract more customers.

3. Try an online class

4. Buy a gift card or leave a donation

If you have the means, purchase a gift card or make a donation to help businesses in your community. Doing so gives business owners the funds to support employees, while reassuring them that they’ll have your business in the future. If you’re in the U.S., the U.K. or Canada, you can simply type "support local businesses" or a similar term in Google Search to see a list of businesses in your area that are accepting donations or offering gift cards. And for a limited time, you can also click the banner in your Google Maps app on your phone to find businesses near you that are looking for support. Businesses in more than 25 countries can now set up gift card or donation campaigns through Google My Business.

5. Make a reservation for a future appointment

Missed reservations and skipped services are understandable these days, but they can be stressful to local business owners and employees. Consider rescheduling services and appointments for a future date so you can assure local merchants that they still have your business. Plenty of salons and other businesses take appointments and reservations directly from Search or Maps.

6. Order delivery or takeout

Many restaurants and bars that are closed for dine-in service have pivoted to takeout and delivery. If you’re not in the mood to cook, treat yourself while supporting one of your local restaurants. Use Google Maps to find restaurants around you that are offering takeout, curbside pickup, delivery, or no-contact delivery.